Warranty
Warranty policy
Section titled “Warranty policy”MANGO POWER products and accessories purchased from authorized platforms come with a limited warranty. The warranty period is measured starting on the date the original purchaser receives the products. Provide the invoice or relevant purchase proof when filing a warranty claim at www.mangopower.com.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty period
Section titled “Warranty period”| Product | Model | Warranty period (years) |
|---|---|---|
| MANGO POWER M Inverter | M Hybrid Inverter 6kW | 10 |
| MANGO POWER M Inverter | M Hybrid Inverter 5 kW | 10 |
| MANGO POWER M Battery | M LFP Battery 280 Ah | 10 |
| Accessories | Accessories | 3 |
The battery warranty card also states 42.9 MWh energy throughput and 70% usable capacity. Those extra terms are not on the inverter warranty card.
Valid proof of purchase
Section titled “Valid proof of purchase”- Order number of purchases made through the Mango Power website www.mangopower.com or a distributor.
- Sales invoice or order confirmation showing the product, price, and sales channel.
- Visible proof (for example, a short video) depicting the defect will be required.
How to claim your warranty
Section titled “How to claim your warranty”For product defects not caused by the consumer, contact the customer service team at support@mangopower.com.
Warranty exclusions
Section titled “Warranty exclusions”MANGO POWER’s warranty does not apply to:
- Misused, abused, or damaged by accident or mishandling due to acts of nature (for example, lightning strikes, tornadoes, hurricanes).
- Unauthorized modification, repair, disassembly, or operation not in accordance with the official instructions or manuals.
- Non-quality-related issues.
- Items purchased from unauthorized resellers.
- Not able to provide valid proof of purchase.
How to return, replace, or repair
Section titled “How to return, replace, or repair”- Contact us for a Return Merchandise Authorization (RMA) number. MANGO POWER will not accept returned items without prior authorization and an RMA.
- Write the RMA number on the shipping label outside the package.
- Send the defective product to our local warehouse.
Contact
Section titled “Contact”Manufacturer: Shenzhen Xihe Future Technology Co., Ltd, Room 1814-1815, Xusheng R&D Building, Zone Xifa B, Gonghe Industrial Road, Gongle Community, Xixiang Street, Baoan District, Shenzhen, 518102, Guangdong. Email: support@mangopower.com. Phone: +1 (510) 726-0166.
Importer in Australia: AULTUN ENERGY PTY LTD, 1297A Nepean Highway, Cheltenham, 3192, Australia. Email: admin@aultungroup.com.au. Phone: 0061 3 9551 7959.