Warranty
Warranty policy
Section titled “Warranty policy”MANGO POWER products and accessories purchased from authorized platforms come with a limited warranty. The warranty period is measured starting on the date the original purchaser receives the products. Customers should provide the invoice or relevant purchase proof when filing a warranty claim at our official website, www.mangopower.com.
Warranty period
Section titled “Warranty period”| Product | Warranty period (years) |
|---|---|
| PIPV system | 25 |
| Accessories | 3 |
Valid proof of purchase
Section titled “Valid proof of purchase”- Order number of purchases made through the MANGO POWER website, www.mangopower.com.
- Sales invoice or order confirmation showing the product, price, and sales channel.
- Visible proof (for example, a short video) depicting the defect will be required.
How to claim your warranty
Section titled “How to claim your warranty”For any product defects not caused by the consumer, contact the customer service team at service@mangopower.com.
Warranty exclusions
Section titled “Warranty exclusions”MANGO POWER’s warranty does not apply to:
- Misused, abused, or damaged by accident or mishandling due to acts of nature (for example, lightning strikes, tornadoes, hurricanes, etc.).
- Unauthorized modification, repair, disassembly, or operation not in accordance with the official instructions or manuals.
- Non-quality-related issues.
- Items purchased from unauthorized resellers.
- Not able to provide valid proof of purchase.
How to return, replace, or repair
Section titled “How to return, replace, or repair”- Contact us for a Return Merchandise Authorization (RMA) number. MANGO POWER will not accept returned items without prior authorization and an RMA.
- Write the RMA number on the shipping label outside the package.
- Send the defective product to our local warehouse.